Frequently Asked Questions From the Exhibitor
1. Where can I find all the rules and regulations for my participation in the event?
All specific rules, as well as guidelines regarding the collection of mandatory fees, will be available at [website address]. Electronic Exhibitor Manual (online). You will receive your login and password to access the website after submitting the formalized contract.
2. From what date will the specific rules be available in the Exhibitor Manual?
The event rules are available at Electronic Exhibitor Manual always 90 days before the start of the assembly date.
3. What are the assembly and disassembly dates/times?
| Fair Agenda | |
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ASSEMBLY
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Start: To be defined
End date: To be defined
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REALIZATION
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June 8th to 10th, from 1 PM to 8 PM
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DISASSEMBLY
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To be defined
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| NOTE: | |
| Entry will be expressly prohibited for persons wearing shorts, tank tops or flip-flops, and for minors under 16 (sixteen) years of age, even if accompanied by their guardians. Except for infants up to a maximum of 1 year of age. | |
4. Is there a union for car manufacturers?
Yes, we suggest hiring car manufacturers affiliated with... SINDIPROM:
SINDIPROM
Tel.: (11) 3120-7099.
E-mail: sindiprom@sindiprom.org.br
Site: www.sindiprom.org.br
5. Can trucks enter the Pavilion throughout the entire assembly period?
Access should be via the Service Gate (Rua Miguel Estéfano, near number 3000, opposite the main gate of the Botanical Garden).
It is not possible to unload inside the Pavilion.
6. What documents are required for the assembly company to access the Pavilion to begin assembling my booth?
To enter the Pavilion, the Manufacturer/Exhibitor must submit the original copies of the following documents:
- A liability waiver (stamped and signed) by both the exhibitor and the assembly company;
- ART or RRT for the booth with proof of payment (the date that must appear on the ART / RRT ranges from the first day of setup to the last day of dismantling at the event);
- Copy of the project;
- A security deposit check is required for non-members of SINDIPROM, or proof of membership for SINDIPROM members.
7. What is the minimum age allowed in the Pavilion during setup and dismantling?
During setup and dismantling periods, entry is not permitted for anyone under 18 years of age.
8. What is the address of the pavilion where the event will take place?
São Paulo Expo Exhibition & Convention Center
Service EntranceRodovia dos Imigrantes, km 1.5 – São Paulo – SP
Click here To see the map.
9. What documents do I need to present upon entering the event?
To access the event, you and your service providers must register through [website/platform name]. Exhibitor Portal (coming soon) And you will be required to present your ID to enter the Pavilion.
10. How do I issue a shipping invoice for an exhibition?
The invoice for shipping the goods to be displayed must be issued in the name of the Exhibitor, including their CNPJ (Brazilian tax ID) and State Registration number.
Only the address provided on the notice should be for the pavilion where the event will take place.
11. Is there a specific schedule for refueling and maintenance during the event?
Yes. Booth maintenance is only permitted until one hour before the event's opening time.
12. Is the use of PPE – Personal Protective Equipment – mandatory during the setup and dismantling of the event?
Yes, the use of PPE is mandatory for everyone accessing the Pavilion during the setup and dismantling period.
13. Can I enter wearing shorts and/or flip-flops?
Entry is not permitted while wearing shorts, skirts, or open-toed shoes during the setup, decoration, and dismantling periods of the event.
14. How do I access the Exhibitor Portal?
Click here to access the Exhibitor Portal (coming soon)
Your username and password will be provided automatically after the contract is validated.
If not Once you have this information, contact the Operations department via email. caex@fieramilano.com.br.
15. I purchased a booth with basic assembly. Which company is the official booth builder for the event?
GL Events Live
Phone: (11) 5067-1765
Contact: Priscila Santos
E-mail: priscila.santos@glbr.com.br
For more information, please contact CAEX.
E-mail: caex@fieramilano.com.br
16. How do I register the car manufacturer?
For the Exhibitor Portal, To access the form: > Forms > 01. Manufacturer Accreditation. If the manufacturer is already registered in our system, simply enter the company's CNPJ (Brazilian tax ID) and the system will automatically complete the form, and the chosen manufacturer will receive a login to access the specific service provider area. However, if the manufacturer is not registered in our system, simply fill out the form with the company's registration data, and the login and password will be sent upon completion.
17. Should I submit my booth design for review?
Yes, the project should be sent to the technical supervisor's email address (projetos@fieramilano.com.br) 45 days before the start of assembly for proper analysis of heights and setbacks.
18. I want to hire additional services. How should I proceed?
Exhibitor: There are several additional services available for contracting through Exhibitor Portal.
Manufacturer: In case of excess power, hydraulic point and compressed air point, the Assembly Company must inform the Exhibitor so that the request can be made by the responsible party. Exhibitor Portal.
19. What should I do if I missed the deadline to hire additional services?
After the deadline, requests should be made via email: caex@fieramilano.com.br.
20. What is the quota of free credentials?
Exhibitor: The number of free credentials varies depending on the size of your booth. This information is available at [link/website address]. Exhibitor Portal. After entering the credentials into the system, the Exhibitor, duly identified, or a representative identified and authorized by letter, must collect the credentials at CAEX starting on the first day of setup.
Service Provider / Assembly Plant: The manufacturer's credentials are not free and all must be requested and paid for by Provider Portal. Manufacturers affiliated with SINDIPROM are exempt from payment, provided they request credentials through the Electronic Manual and, at the time of collection, deliver a copy of their membership cards to the CAEX – Exhibitor Service Center.
General NoteOnce the website deadline has passed, all requests for additions or changes must be made via email: caex@fieramilano.com.br.
21. How do I fill in the Disclosure Data?
Access the Exhibitor Portal in the Forms tab.
ATTENTION: This form has a shorter completion deadline due to the time required for layout and printing of the Official Event Catalog. The deadline for completion is indicated on the Exhibitor Portal next to the number of each form.
22. What is the procedure if I lose or forget my credentials?
The applicant must appear in person at CAEX. A duplicate will cost R$ 25.00 per credential.
23. What is the procedure for contracting a telephone line or internet service?
The exhibitor must contact the pavilion operator (São Paulo Expo) where the event will take place:
HIPERNET TELECOM
Tel.: (11) 3077-5000
E-mail: feiras@hipernet.net
24. Is there security at the event, or should I hire security for my booth?
Event security is responsible for common areas and access control. Therefore, the official security company for the fair is not responsible for the products displayed in the booths.
Security for the booth can be contracted directly by Exhibitor Portal with our official security company, or with another company of the Exhibitor's choice, being aware that, for the hiring of a company other than the official Event security company, it requires the purchase of a security credential which will be delivered at CAEX upon presentation of the following documentation of the indicated professional:
- Letter of recommendation from the security company
- Letter of recommendation from the Exhibitor, if not already submitted through the Exhibitor Portal.
- Simple copy of ID and CPF (Brazilian tax identification number).
- Criminal record certificate
- A simple copy of the security course completion certificate with a valid expiration date.
- Copy of the refresher course certificate, if applicable.
25. Will a porter service be available in the Pavilions?
Fiera Milano Brasil does not offer this type of service.
26. Will there be a luggage storage facility on site?
Yes. The event will have a cloakroom located at the entrance to the fair.
All exhibitors and visitors can use the cloakroom service to store their belongings and move around the fair with ease and comfort.
Value: R$ 40.00 per volume.
Payment Method:Debit or Credit Card.
The following will be accepted: Bags, backpacks and suitcases.
The following will not be permitted: Wallets and handbags should be kept loose as a security measure.
Opening hours: Available every day, starting 1 hour before the fair opens until the event closes.
